Example Call Center Disaster Recovery Plan. Disasters happen, Jennifer said, but recovery must be planned. The call center disaster recovery solution provides ccxml portal, MQ producer/consumer, and webservices to manage call handling and agent selection.
Click Create and enter a name for the plan.
There is always a possibility that a disaster will severely damage your production center, thus making it impossible to resume operations at the primary site and forcing you.
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Built in compliance with international regulations and standards, a Disaster Recovery plan gives your customers a high level of confidence in your non-stop services. The Disaster Recovery Management Team will assemble at the command center and call upon team. Before an organization can begin looking for a data center that can address its disaster recovery needs, it must determine what those needs.
